Effective Date: October 2026
Company: Defenda Transport & Logistics Ltd (“Defenda”, “we”, “us”, “our”)
Company Registration Number: 08398649
VAT Registration Number: GB 163436903
Environment Agency Waste Carrier Registration: Upper Tier Registration No. CBDU465635
1. Introduction & Overview
1.1
These Terms and Conditions (“Terms”) govern waste collection and transport services provided by Defenda Transport & Logistics Ltd to business customers (“Customer”, “you”, “your”).
1.2
Defenda is registered as an Upper Tier Waste Carrier with the Environment Agency in England under Waste Carrier Registration No. CBDU465635.
Unless otherwise agreed in writing, these Terms apply to the collection and transport of non-hazardous used wooden pallets and timber packaging accepted by Defenda for reuse, repair or recycling, including relevant List of Waste (LoW/EWC) codes such as 15 01 03 and, where applicable, 20 01 38.
1.3
By requesting or booking a collection, accepting a quotation, or otherwise instructing Defenda to provide waste collection or transport services, you agree to these Terms and to comply with your statutory waste duty of care obligations under applicable environmental legislation.
2. Customer Obligations & Waste Duty of Care
2.1 Accurate Waste Description
The Customer is responsible for accurately describing the waste presented for collection and must provide all information reasonably required by Defenda to determine whether the waste can lawfully and safely be accepted, transported and delivered.
Unless otherwise agreed in writing, the Customer warrants that the waste consists of non-hazardous used wooden pallets or timber packaging suitable for reuse, repair or recycling.
2.2 Prohibited & Hazardous Materials
The Customer must not present for collection any waste containing or contaminated with materials that Defenda has not agreed to accept, including:
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hazardous chemicals, oils, paints or toxic substances;
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asbestos;
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clinical or medical waste;
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radioactive or other hazardous contaminants;
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batteries or other hazardous components;
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significant quantities of metal, sharp debris or other non-wood materials; or
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any other material that cannot lawfully or safely be transported under the agreed service.
The Customer must inform Defenda before collection if there is any doubt regarding the classification or condition of the waste.
2.3 Waste Transfer Documentation
For non-hazardous waste, the Customer must provide or cooperate in completing the required Waste Transfer Note or other legally compliant waste-transfer documentation.
The documentation must contain the information required by applicable legislation, which may include:
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a description of the waste;
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the applicable List of Waste (LoW/EWC) code;
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the quantity or load size;
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the SIC 2007 code describing the business activity that produced the waste;
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the collection address;
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the waste carrier details, including Defenda Transport & Logistics Ltd – Waste Carrier Registration No. CBDU465635; and
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the intended destination or receiving facility, where required.
Electronic documentation may be used where legally permitted.
Where hazardous waste is involved, the Customer must comply with the separate legal requirements applicable to hazardous waste, including the use of hazardous waste consignment notes where required. Defenda does not accept hazardous waste unless expressly agreed in writing in advance.
2.4 Safe Stacking & Site Access
The Customer is responsible for ensuring that:
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pallets are safely stacked, stable and reasonably accessible;
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suitable access is available for Defenda’s vehicle and driver;
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the loading area has suitable hardstanding;
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the collection area is reasonably free from hazards and obstructions; and
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any site-specific health and safety requirements are communicated to Defenda before collection.
3. Collection, Transport & Right of Refusal
3.1 Collection Times
Collection dates and times provided by Defenda are estimates unless expressly confirmed as guaranteed in writing.
Defenda will use reasonable efforts to meet agreed collection times but is not responsible for delays caused by traffic, severe weather, road closures, accidents, site restrictions or other circumstances beyond its reasonable control.
3.2 Right to Refuse Collection
Defenda and its drivers may refuse or postpone a collection where, acting reasonably, they consider that:
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the waste contains prohibited, hazardous or materially contaminated materials;
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the load presents a health and safety or transport risk;
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the waste differs materially from the description provided at booking;
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the load is unstable, collapsed, unsafe or otherwise unsuitable for transport;
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the required waste documentation is incomplete or inaccurate;
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safe vehicle access is unavailable; or
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collection would place Defenda in breach of applicable law or regulatory requirements.
3.3 Aborted Collection Charges
Where a collection is aborted or postponed because of inaccurate information, prohibited or contaminated waste, unsafe loading conditions, inadequate site access or another breach by the Customer, Defenda may charge reasonable costs incurred, including vehicle attendance and driver waiting time.
4. Destination & Waste Recovery
4.1
Where reasonably practicable and subject to the nature and condition of the material, collected pallets and timber will be transported to an appropriately authorised receiving, processing, repair or recycling facility.
4.2
The Customer remains responsible for its statutory waste duty of care obligations in accordance with applicable law. Subject to applicable legislation and any separate written agreement, responsibility for the waste will be dealt with in accordance with the relevant waste-transfer documentation and the contractual arrangements between the parties.
4.3
Defenda may use appropriately authorised third-party facilities or contractors where reasonably required for the lawful recovery, recycling, treatment or processing of the waste.
5. Rates, Payment & Waiting Time
5.1 Pricing
Charges will be as stated in the applicable quotation, booking confirmation or other written agreement. Pricing may be calculated by collection, mileage band, vehicle/load type, quantity or another agreed basis.
5.2 Payment Terms
Payment is due in accordance with the agreed credit terms. Unless otherwise agreed in writing, account customers are normally required to pay within 30 days of the invoice date. Non-account customers may be required to pay in advance.
5.3 Waiting Time / Loading Delays
A standard loading period of 30 minutes for vehicles of 3.5 tonnes or under and 60 minutes for HGVs is included unless otherwise agreed.
Where the Customer causes unreasonable delay beyond the included loading period, Defenda may charge waiting-time or loading-delay fees at its applicable rate.
6. Liability & Indemnity
6.1
Where expressly incorporated into the relevant quotation or booking, carriage services may be subject to applicable Road Haulage Association Conditions of Carriage, as amended from time to time, except to the extent inconsistent with these Terms or mandatory applicable law.
6.2
To the extent permitted by law, the Customer shall indemnify Defenda against reasonable losses, costs and expenses arising from:
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inaccurate or misleading waste descriptions or information supplied by the Customer;
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the Customer’s failure to disclose hazardous or prohibited materials;
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unsafe loading or site conditions for which the Customer is responsible; or
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the Customer’s breach of these Terms or applicable waste legislation.
6.3
Subject to applicable law, Defenda shall not be liable for indirect or consequential losses, loss of profit, loss of business or loss of opportunity arising from delayed collections, rejected loads or other service interruptions.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.
7. Waste Documentation & Record Retention
For non-hazardous waste, the Customer and Defenda will retain the applicable Waste Transfer Note or other required waste-transfer documentation for at least two years, or for such longer period as may be required by law.
The documentation may be retained electronically where legally permitted and must be made available to the appropriate regulatory authority when lawfully required.
8. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Subject to any mandatory statutory rights or applicable dispute-resolution requirements, the courts of England and Wales shall have jurisdiction over disputes arising from these Terms.
9. Company & Contact Details
Defenda Transport & Logistics Ltd
Unit H1, Grovelands Industrial Estate
Longford Road
Exhall
Coventry
CV7 9ND
Company Registration Number: 08398649
VAT Registration Number: GB 163436903
Environment Agency Waste Carrier Registration: Upper Tier Registration No. CBDU465635
Telephone: 02475 186130 / 02476 466000
Email: info@defendatransport.
Last updated: October 2026
